Privacy Policy

GetFix ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website, and device repair services.

By using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our mobile application (GetFix App)
• Our website and online services
• In-person device repair services
• Customer support interactions
• Communications via email, phone, or chat

This policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any third-party sites you visit.

2. Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Device Information: Type, brand, model, serial number, and description of issues for devices submitted for repair
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Service History: Records of repairs, quotes, and transactions
• Communications: Messages, feedback, reviews, and support requests

Information Collected Automatically

• Location Data: With your permission, we collect precise location to connect you with nearby technicians and provide service estimates
• Device and Usage Data: Device type, operating system, browser type, IP address, app usage patterns, and interaction data
• Diagnostic Data: Crash reports, performance logs, and error data to improve our app

Information from Third Parties

• Information from repair technicians regarding your service
• Information from payment processors regarding transactions
• Publicly available information to verify your identity

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Process and fulfill repair service requests
• Match you with qualified repair technicians in your area
• Provide real-time repair status updates and tracking
• Process payments and issue receipts
• Communicate about your repairs via notifications, email, or SMS

Business Operations

• Improve and personalize our services
• Analyze usage trends and service performance
• Develop new features and services
• Respond to customer support inquiries

Safety and Security

• Prevent fraud and unauthorized transactions
• Verify user and technician identities
• Ensure platform safety and security
• Comply with legal obligations

Marketing (With Your Consent)

• Send promotional offers and service updates
• Personalize marketing communications
• You can opt out of marketing communications at any time

4. How We Share Your Information

We may share your personal information with:

• Repair Technicians: Name, contact information, and device details necessary to perform your repair
• Payment Processors: Secure third-party services that process payments on our behalf
• Service Providers: Companies that assist with hosting, analytics, customer support, and marketing
• Legal Authorities: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login status
• Analyze site traffic and usage patterns
• Deliver relevant advertisements
• Improve site performance and user experience

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Secure authentication protocols
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis
• Vendor security requirements and assessments

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights
• Maintain records required for warranty purposes

When your data is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent for data processing (e.g., location tracking)

To exercise these rights, contact us at support@getfix-24.com. We will respond within the timeframe required by applicable law.

9. Information About Device Repairs

Important: Before submitting your device for repair, we recommend:

• Back up all data on your device
• Remove any sensitive personal information
• Log out of accounts and remove saved passwords
• Remove SIM cards, memory cards, and cases
• Disable device locks or provide access codes as needed for repair

GetFix and our repair technicians are not responsible for any data loss during the repair process. Technicians may need to access certain device functions to diagnose and repair issues, but they are contractually prohibited from accessing, copying, or sharing your personal data.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or app notification for significant changes
• Post the updated policy on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us